IGPC Ethanol Inc., in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005, has policies, practices and procedures required under the Customer Service Standard available upon request.

Communication

We communicate with people with disabilities based on their individual needs. We provide training to staff that communicates with customers on how to interact and communicate with people with various types of disabilities in every type of situation.

Service Animals

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers, and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by service animals.

Training

We are committed to and constantly updating and training our team members based on the Accessibility For Ontarians with Disabilities Act 2005 and the practices and procedures under the Customer Service Standard Act.

Please see below for our Customer Service Feedback Form. Alternative methods of providing feedback are available upon request.